• All orders are processed within 1-3 business days after purchase (excluding weekends and holidays). 

• Delays may occur when placing an order around holidays and promotional sales.

• Once we ship the item, 18F is not responsible for damaged, lost, or missing items by the carrier.

• To ensure insurance of items in the rare instance that your order is damaged, lost, or missing feel free to choose priority mail at checkout.

• All claims are the sole responsibility of the customer. You can file a claim with the carrier if the order is damaged, lost, or missing.

International taxes and duties are the responsibility of the customer.

• All items ships from New Orleans. 

• 18F  is not responsible for lost packages, missed deliveries undeliverable addresses, or incorrect shipping addresses.

•  Please ensure that you give your correct shipping information when placing an order to avoid any mishaps.

• If you notice that you placed your order with the wrong shipping address Contact Us at: EighteenFinfo@gmail.com immediately. 

• Depending on when you contact us, we may or may not be able to change the shipping address. We recommend to contact us within one business day.